Delivery
Delivery will be made to the address specified through our checkout when you complete your order. Should you wish to change the delivery address after goods have been dispatched from our dispatch centre, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.

If an order is dispatched with a wrong postal code then we would refund for the item only and you must place the order again and pay for postage if you still wish to have the order.

Orders are aimed to be delivered within 3-5 working days after despatch. Please note a working day is Monday – Friday (excluding Bank or Public Holidays).

Moksha Bliss makes every effort to ensure goods are delivered within five working days of acceptance of your order. Moksha Bliss will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.

Postal orders can take up to 7 working days to arrive after an order is placed.  If a non tracked order has not arrived 10 working days after despatch, you will be eligible for a refund or replacement.

For courier deliveries:

Please ensure you provide a delivery address where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.

In the case of express deliveries, if the goods are not received in 1-2 working days please contact us immediately as after 4 working days of despatch, the courier may return the goods to our depot. In the event of re-despatching the goods or in the event of redirection further charges may apply.  In the event of charges applying, they will be the same as those charged for the initial despatch.

Once your goods have been delivered, the risk of damage or loss of the item passes to the recipient.

Amendment of orders already placed
Once an order has been successfully submitted, we are unable to make any amendments to the products or quantities. The only amendments we can facilitate are changes to the delivery address or associated customer contact details. If you require a change of address, please contact us as soon as possible via email after placing your order and we will attempt to update the details before dispatch. Please note that these amendments may not be possible after dispatch.

Refund Policy
A credit will be automatically applied to your account for any reimbursements, however, if you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your payment methods.

Faulty Item(s)
If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by email or the Contact Us page on the website).

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery,  consumable items, (e.g batteries) are not covered for replacement during ‘normal’ use

For faulty items we request photographic evidence. The goods should be returned to us in line with our Returns Procedure (see below). We will check products. If the fault is verified, we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item.

In the event the faulty goods are to be returned to us by the recipient, please see our Returns Procedure (see below). If the goods you have returned are found not to be faulty, you will be notified in writing.  You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

Item(s) Damaged on Arrival
In the unlikely event of you receiving a damaged product, you should notify us in writing (either by email or by using the Contact Us page on the website) within 48 hours of receipt of the goods. For items damaged on arrival, please contact us with photographic evidence and an explanation via email describing the type and extent of the damage and we will advise you how to proceed.

Wrong Item(s) Delivered
If, by mistake, we supply you with an incorrect item, you must notify us within 5 days.  If you wish to return the item for replacement, it must be in line with our Returns Procedure (see below). Depending on the value of the item, you are free to keep it if you are happy with it, and any refund for a difference in value will be issued. Conversely, if the item is of higher value than the original item paid for, a PayPal request will be sent for the difference.

Non-Delivery of Item(s)

We class an order as non-delivery if it has not arrived within 2 weeks. You have 21 days from when you made you payment to notify us of any missing, damaged or faulty items. Orders over this time period will not be refunded or replaced. Please contact us via email or the Contact Us form on the website. Please provide us with the original order number as reference. We will then investigate the non-delivery with the relevant delivery service provider used for the order and offer you a replacement order to be sent out or a full refund for the undelivered goods within the required 21 days.

Please do not place duplicate orders for replacement of non delivered goods.

Returns Procedure

In the event of an item arriving damaged, contact must be made to ourselves via email and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible, rather than a return. Items should be returned in their original packaging and ‘as new’ to the despatch depot. Address will be provided to you. 

Before returning any items, you must inform Moksha Bliss of the reason for the return. In the event of an item returned that doesn’t arrive, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

Images

All though all effort is made to update product images on a regular basis product images are for illustrative purposes and may differ from the actual product.  Please note there will be variations in colours pertaining to products manufactured from natural materials.